Sugaronline Help Pages


Live Prices

Are you having problems logging in to Sugaronline Live Prices?  We are sorry.

The technology involed in the Live Prices application may take a little tweeking to get going.  We are here to help - if you would like us to get a technition to call you please email us at with you account details and phone number and we will organise it as soon as possible.

Before emailing, have you tried the following?

- Download the latest version of Java from

- Clear your internet cache. 

- Log out of the program and open Internet Explorer

   Go to Tools > Internet Options > General tab

  On the General tab, click the Delete Files button and also clear the cookies.

  Reduce the security on your ActiveX controls:

  Go to Tools > Internet Options > Security > Highlight the Internet icon and select Custom Level.

  Go down the ActiveX options and change to Enable or Prompt, none should have Disable selected.

  Once finished click OK and Agree to changes.

- Clear the DNS cache:

  Start > Run > Type CMD

  Now enter the following:

  ipconfig /flushdns and hit return.

This should now give the message “Successfully flushed the DNS resolver cache”.

Once finished please try accessing this page again.

If you are still having trouble - we are here to help please email with as much information as possible about the problems you are having and we will get back to you as quickly as possible.